Reasonable Adjustments
What are Reasonable Adjustments?
- Providing longer appointment times
- A quiet room for people to wait in
- Providing information in an easy-to-read format
- Larger text on appointment letters or forms
- Allowing space for guide dogs
- Communicating in a preferred way, like using sign language or a language interpreter
- Fill the following online form: Reasonable Adjustments Form
- Let us know your reasonable adjustments at the Reception desk
- Click here to download a questionnaire to return to us

"The Reasonable Adjustment Digital Flag is a national interoperability tool designed to support the safe and consistent sharing of key information across health and social care services. It's purpose is to help staff understand a person’s needs more quickly, improve communication and reduce the need for disabled people and their carers to repeat their story to successive health and care professionals and organisations.
The Information Standard Notice (ISN) sets out the technical and data requirements for implementing the flag. It does not tell clinicians how to provide care for the people who use their services nor does it prescribe what information service providers must record. Those decisions remain entirely with service providers, using their clinical or professional judgement and following relevant operational processes, and professional standards
The flag does not replace or reinterpret the Equality Act 2010. It enables organisations to record a disabled person’s reasonable adjustments and securely share them with other health and care services, reducing the risk that their needs are overlooked. It enables health and care services to anticipate and provide reasonable adjustments in line with their duty under the Equality Act 2010."
Page created: 13 April 2026