Urgent Out of
Hours' Medical Care
Out of hours (earlier than 0800 and after 1830).
Derbyshire Primary Care Trust is responsible for commissioning Out
of Hours services.
A Doctor is available 24 hours a day, 365 days of the year.
Patients calling out of hours (earlier than 0800 and after 1830)
should ring the medical emergency number 01246 823223.
Please only call if your problem is too urgent to wait until the
next Surgery and the call will be diverted to North Derbyshire
Doctors Emergency Out of Hours Services.
The Out of Hours service covers all out of hours' calls from 6.30pm
to 8.00am every weekday and all weekend and Bank Holidays.
We are informed of all calls made to the Out of Hours Service.
 NHS
Direct may be contacted at 0845 4647 or online at
www.nhsdirect.nhs.uk
| Changes to
the NHS Direct Number
This Service is only
available to callers with a telephone area code of 01246,
01629, 01773, 01433, 01298, 01335 and 01663 all other
telephone area code callers should continue to use the
service as normal for now.
From the 25th October the NHS 111 service is being
introduced to make it easier for the public to access
healthcare services when they need medical help fast, but
it’s not a life-threatening situation. The NHS 111 service
is part of the wider revisions to the urgent care system to
deliver a 24/7 urgent care service that ensures people
receive the right care, from the right person, in the right
place, at the right time.
In future if people need to contact the NHS for urgent care
there will only be three numbers 999 for life-threatening
emergencies, their GP surgery or 111.
The introduction of the new service will also help to drive
improvements in the way in which the NHS delivers this care.
It will enable the commissioning of
more effective and productive healthcare service by
providing comprehensive information on peoples’ needs and
the services they are directed to.
How the NHS 111 service works
The NHS 111 service is available via the easy to remember,
three-digit number – 111. Calls from landlines and mobile
phones are free and the service is available 24 hours a day,
365 days a year to respond to people’s healthcare needs,
when:
- You need medical help fast, but it’s not a 999
emergency
- You don’t know who to call for medical help or you
don't have a GP to call
- You think you need to go to A&E or another NHS
urgent care service
- You require health information or reassurance about
what to do next
Callers to 111 are put through to a team of highly
trained call advisers, who are supported by experienced
nurses. They use a clinical assessment system and ask
questions to assess callers’ needs and determine the most
appropriate course of action, including:
- Callers facing an emergency will have an ambulance
despatched
without delay
- Callers who can care for themselves will have
information, advice
and reassurance provided
- Callers requiring further care or advice will be
referred to a service that
has the appropriate skills and resources to meet their
needs
- Callers requiring services outside the scope of NHS
111 will be provided
with details of an alternative service
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