Latest Practice News
EXTENDED OPENING HOURS
As of 1st April 2008, we have extended our opening hours to 8.00am –
6.30pm, Monday to Friday at our Bolsover Surgery.
As of Tuesday 10th of June 2008 the Bolsover surgery will be running
2 evening surgeries. These will be on Tuesdays and Thursdays from
6.30pm to 8pm. These sessions will be for patients with pre-booked
appointments only. This development is a result of input from our
Patient Participation Group and also government initiatives. The
intention is to improve access for those patients who either work
away or for other reasons, have difficulty attending during the day.
It would be appreciated if those of you who can make normal day time
appointments continue to do so.
During the late opening times, the surgery will be closed and access
for those patients who have an appointment will be via an intercom
unit situated by the main external doors. All other enquiries or
queries should be dealt with during normal surgery opening hours
(8am – 6.30pm).
APPOINTMENTS SYSTEM
Following feedback from our recent patient survey and government
initiatives, we are rationalising our appointments system. This
makes it easier to book appointments ahead at times to suit
patients. However, for urgent appointments on the day, all requests
must be made by telephone. This means that (with your co-operation)
all these requests can be managed on the day.
We hope that this will do away with “the scrum” at our front door
each morning.
In order to further improve the availability of appointments, we
have increased the number of appointments that can be booked in
advance.
The booking of appointments in advance can still be made in person
at the desk.
Please note that URGENT same day appointments are no longer be
available by turning up at Reception. All requests for these
appointments should be made by telephone.
|