Complaints, Concerns and Suggestions
Our aim is to provide an efficient, friendly service of the
highest possible standard. We recognise, however, that occasionally
things do not go as smoothly as we would like. We welcome your
suggestions and we offer an informal in-house procedure to deal with
your complaints.
A complaint can be made orally, in writing or electronically. This can be done:
- Verbally, in person to any member of staff
- Verbally, via the telephone, to any member of staff
- In written form or email to any member of staff
- Direct to the complaints team for the PCT
- Indirectly through other agencies such as East Midlands Independent Complaints Advocacy Service (ICAS) or a Member of Parliament
When your complaint is received, the Practice Manager will acknowledge this and if necessary, arrange a meeting to discuss the same.
Click here to read our Complaints Procedure »
Patient Advice and Liaison Service (PALS)
Patient Advice and Liaison Service (PALS) is a confidential service
that will:
- Help to resolve concerns quickly and efficiently, improving
health services in the process
- Provide information to help make contact with the NHS, other
care services and support agencies as easy as possible
- Act as a central contact point to enable patients and the
public to access the complaints procedure and independent advice
and support and advocacy
- Talk to you about opportunities for patient and public
involvement within the NHS
Contact PALS at Bolsover Hospital, Welbeck Road, Bolsover,
Chesterfield S44 6DH
Telephone: (01246) 562170
Email:
pals@nederbypct.nhs.uk
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